Why is God Malicious?

I was wondering if anyone could tell me why god is so cruel? I am having trouble understanding why god has created hell, or rather, why he would send so many of his creations there. I understand for some really bad things, but there are so many things in the bible that it is said one goes to ETERNAL PAIN, DAMNATION AND AGONY. Am i the only one who really realizes what that means? I mean, its no secret that at least some of how a person turns out is influenced by their environment.

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